Booking, Cancellation and Refund Policy
At Liquen Travel, every journey is curated: we carefully select each guide, lodge, producer, transportation service and activity. We work with small groups and local partners who share our values, which requires advance planning, coordination and limited-capacity bookings.
Our Cancellation & Refund Policy aims to balance clarity, responsibility and personalised support.
This is a general policy.
Specific details for each trip are reviewed 1:1 and confirmed in writing in the final proposal.
To confirm a booking for our Collection journeys, an initial deposit of 30% of the total trip value is required. The booking will be confirmed only once payment has been credited and written confirmation has been sent by Liquen Travel, always subject to availability at the time of issuance.
For programs that include accommodation, the remaining balance must be paid as follows:
- 40% up to 35 days before the start of the journey.
- 30% up to 15 days before arrival.
All bookings must be paid in full at least 15 days before the start of the service, unless particular conditions have been communicated in writing.
Full Day, Half Day, and Gastronomic experiences operate exclusively on a prepaid basis via bank transfer, and must be paid in full at least 15 days before the date of the service.
The available payment methods for Collection journeys are:
- Bank transfer or deposit in USD.
- Bank transfer or deposit in Argentine pesos at the Banco Nación selling exchange rate in effect on the day of payment.
- Credit card in a single payment, at the current official exchange rate.
Liquen Travel does not offer installment payment plans. Failure to pay within the established deadlines entitles Liquen Travel to cancel the booking and apply the corresponding conditions.
Some specific services may have more restrictive cancellation conditions or be non-refundable from the moment of confirmation. In such cases, the particular condition will be communicated in advance in writing.
Group experiences from the Collection require a minimum of 4 participants, unless otherwise expressly indicated.
A departure is considered confirmed only when Liquen Travel formally communicates this in writing. Until that moment, we recommend not issuing flights or contracting non-refundable services.
If the minimum number of participants is not reached, Liquen Travel may reschedule the departure or refund 100% of payments made.
- Cancellations made between 45 and 30 days before arrival: refund of 75% of the total amount paid.
- Cancellations made less than 30 days in advance: 100% penalty, with no right to refund or future credit.
- Once the journey has begun, unused services are non-refundable.
- 8 days or more before the service: no penalty.
- Between 4 and 7 days before: 50% penalty.
- Between 0 and 3 days before: 100% penalty.
Failure to show up at the start of the service (“no show”) will result in a 100% penalty on the contracted value
All cancellations must be requested in writing to reservas@liquentravel.com and will be considered effective from the date of receipt. Refunds, where applicable, will be processed within 15 business days following confirmation of the cancellation.
Personal reasons, change of plans, flight delays, or particular circumstances will not be considered force majeure, unless specifically covered by travel insurance.
Liquen Travel may cancel, modify, or reschedule services when circumstances arise that affect the safety, operability, or quality of the experience, including adverse weather conditions, authority dispositions, force majeure, operational contingencies, or failure to reach the minimum number of participants.
Weather conditions, road closures, trail conditions, maritime schedules, authority decisions, or operational variables inherent to Patagonia may affect the normal development of activities without generating any right to additional compensation.
In such cases, the traveler may choose between rescheduling the service for a new available date or receiving a refund corresponding to the services not provided by Liquen Travel.
Liquen Travel will not be responsible for expenses or services contracted independently, including flights, accommodation, transfers, insurance, or other external services not directly managed by the agency.
Experiences take place in natural environments subject to the variable conditions inherent to Patagonia. For this reason, Liquen Travel may make adjustments to schedules, routes, activities, suppliers, or logistics when necessary to preserve the safety, operability, or quality of the experience.
In the event of modifications, equivalent alternatives will be offered wherever operationally possible.
The traveler is responsible for meeting payment deadlines and conditions, presenting valid and current documentation, disclosing relevant health conditions, holding adequate medical coverage and travel insurance, and following the instructions of guides, coordinators, and local regulations.
Liquen Travel may limit or interrupt the participation of anyone whose conduct compromises the safety of the group, the operational team, or third parties, with no right to a refund.
We recommend taking out comprehensive travel insurance covering cancellations, medical assistance, evacuation, and outdoor activities. Liquen Travel will not assume expenses that should reasonably be covered by personal insurance.
Rates are expressed in US dollars (USD). Payments made in Argentine pesos will be calculated at the Banco Nación selling exchange rate in effect on the day of payment.
Rates are per person and may be subject to changes until the booking is confirmed.
National Park entrance fees, meals, or other services not expressly stated as included are not part of the rate.
Regular excursions are provided with a guide in Spanish and English.
Discounts for minors apply only upon presentation of valid documentation. Children traveling free of charge who do not occupy a seat do not include an individual place in vehicles or differentiated services.
All cancellation or modification requests must be sent in writing to reservas@liquentravel.com.
Payment of the initial deposit implies having read and fully accepted this Booking, Cancellation and Refund Policy of Liquen Travel.
